Free CESP Practice Questions

Question 1

A replacement pump has a warranty of 12 months or 2,000 operating hours, whichever occurs first. The terms require a covered failure within that period and claim submission within 30 days of failure. A covered defect is documented at 11 months and 1,780 hours, and a complete claim is submitted five days later. The manufacturer begins reviewing it after month 13. Which assessment of time eligibility is correct?

Accepted Answer

The claim is timely because both the failure and submission met the stated requirements.

Answer

The claim is ineligible because manufacturer approval did not occur within the 12-month period.

Answer

Eligibility depends on whether the pump remains below 2,000 hours when the manufacturer approves payment.

Answer

The claim now requires goodwill authorization because ordinary warranty processing cannot continue after expiration.

Question 2

For the same excavator fleet and duty cycle, quarterly reports show unchanged mean operating hours between failures, shorter hands-on repair times, and longer waits for parts and transport. Availability during required working hours has nevertheless fallen. What does this pattern most strongly support?

Accepted Answer

Logistical delays are offsetting the repair-time improvement without a demonstrated deterioration in failure frequency.

Answer

Shorter hands-on repair times indicate that the availability decline comes from a calculation or reporting error.

Answer

The availability decline indicates that components are failing more frequently despite the unchanged failure-interval measure.

Answer

Unchanged operating hours between failures indicate that the customer's overall maintenance support performance has been maintained.

Question 3

A parts department reorders when inventory position is at or below expected lead-time demand plus safety stock. Inventory position includes usable stock and confirmed orders, less backorders. A filter has demand of 8 units per working day, a 6-working-day replenishment lead time, and safety stock of 16 units. There are 52 units physically present, including 12 in quarantine; 48 units on a confirmed order arriving tomorrow; and 12 units backordered. There are no other commitments. Which routine replenishment decision follows this policy?

Accepted Answer

Do not place another order: inventory position is 76 units against a 64-unit reorder point.

Answer

Place a new order: inventory position is 28 units against a 64-unit reorder point.

Answer

Do not place another order: inventory position is 88 units against a 64-unit reorder point.

Answer

Place a new order: inventory position is 60 units against a 64-unit reorder point.

Question 4

'You've missed the delivery again. Will my loader be running by noon?' The customer's crew is idle. The carrier confirms that it collected the replacement pump, but neither arrival nor technician availability has been confirmed. It is 09:45. Which reply should the service coordinator give?

Accepted Answer

The carrier has the pump, but arrival is unconfirmed. I'll check delivery and technician availability and update you at 10:30.

Answer

The pump is in transit, so plan on restarting at noon. I'll confirm the installation slot when the truck reaches your site.

Answer

I'll put you in contact with the carrier's dispatch team. They control the delivery now and can take over updates to your site.

Answer

I'll submit a rental-credit request for the missed delivery. Once management decides on compensation, we can agree on the next delivery commitment.

Question 5

While tensioning a machine's track with a grease gun, a technician is struck on the hand by a high-pressure jet from a failed fitting. There is a pinpoint skin wound and little pain. The equipment has been isolated and the area secured. The technician calls the support coordinator to ask whether this can wait until the shift ends. What priority should the coordinator establish?

Accepted Answer

Arrange immediate emergency medical assessment and communicate the suspected pressure injection and the substance involved.

Answer

Arrange an occupational-health appointment after the shift, provided that finger movement and circulation remain normal.

Answer

Have the site first-aider monitor the wound and obtain urgent care only if pain or swelling develops.

Answer

Obtain the product safety data sheet first and use its chemical-hazard classification to decide whether urgent care is necessary.

Question 6

A dealer quoted $2,400 for a component. Its total cost of goods sold, including all freight charged to the sale, is $1,680. The customer requests a final selling price of $2,100. The salesperson may approve a discount only if the resulting gross margin is at least 25%; there are no other charges or credits. What decision and margin belong on the revised quotation?

Accepted Answer

Decline the discount; the resulting gross margin is 20%.

Answer

Approve the discount; the resulting gross margin is 25%.

Answer

Approve the discount; the resulting gross margin is 30%.

Answer

Decline the discount; the resulting gross margin is 17.5%.

Question 7

A carrier's approved auxiliary setup supplies a fixed 70 L/min, has a relief setting of 180 bar, provides 12 V controls, and includes a dedicated case-drain connection. Mounting, mass, and stability requirements have already been verified for each candidate attachment. Without changing the carrier setup, which attachment specification matches all the remaining requirements?

Accepted Answer

Flow 60-80 L/min; maximum pressure 210 bar; 12 V controls; dedicated case drain required.

Answer

Flow 80-100 L/min; maximum pressure 210 bar; 12 V controls; dedicated case drain required.

Answer

Flow 60-80 L/min; maximum pressure 160 bar; 12 V controls; dedicated case drain required.

Answer

Flow 60-80 L/min; maximum pressure 210 bar; 24 V controls; dedicated case drain required.

Question 8

A high-hour diesel machine has a growing pressure drop across its diesel particulate filter. An independent gauge confirms the pressure reading. Regeneration reaches the required temperature and reduces the measured soot load, but substantial restriction remains. Records show no filter-cleaning service, and inspection finds that the substrate is intact. Which explanation and service response best fit these findings?

Accepted Answer

Accumulated noncombustible ash; arrange the manufacturer's specified filter-cleaning service.

Answer

Persistent combustible soot; repeat the same regeneration procedure until the remaining restriction clears.

Answer

A biased pressure sensor; replace the sensor before scheduling service of the filter element.

Answer

Insufficient diesel exhaust fluid dosing; restore dosing to remove material trapped in the filter.

Question 9

At a U.S. general-industry parts warehouse, an operator was trained and evaluated on a counterbalanced forklift eight months ago. The employer now plans to assign that person to a reach truck in narrow aisles. The operator has no training or evaluation on that truck type or its operating conditions. Under OSHA's powered-industrial-truck requirements, what is required for the new assignment?

Accepted Answer

Provide relevant truck- and workplace-specific instruction, practical training, and performance evaluation before independent reach-truck operation.

Answer

Extend the existing authorization to the reach truck because the three-year operator-evaluation period has not yet expired.

Answer

Provide the manual and an online module, then accept a signed statement that the operator understands the new controls.

Answer

Suspend the operator from every truck assignment and repeat the full beginner curriculum before any operation can resume.

Question 10

A customer needs a loader for exactly one more year. Keeping its current loader and renting an equivalent unit would provide the same capability and availability. The current loader originally cost $210,000, has a book value of $45,000, could be sold now for $70,000 net, and would sell for $50,000 net after another year. Keeping it requires $24,000 in operating and repair cash costs over that year. A one-year rental covering all corresponding costs is $36,000; the existing loader would be sold now if rental is chosen. Ignore taxes, financing, and discounting. Which option has the lower economic cost for the year?

Accepted Answer

Sell now and rent; the economic cost is $8,000 lower.

Answer

Keep the existing loader; its economic cost is $12,000 lower.

Answer

Keep the existing loader; its economic cost is $17,000 lower.

Answer

Sell now and rent; the economic cost is $58,000 lower.

Free CESP Practice Questions

Domain 1: Finance

Question 1

Question 2

Domain 2: Customer Service

Question 3

Domain 3: Information

Question 4

Question 5

Question 6

Domain 4: Policies

Question 7

Question 8

Domain 5: Controls

Question 9

Question 10

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